# Ask for help: Can't get author's information in codecov

**URL:** <https://community.codecov.com/t/ask-for-help-cant-get-authors-information-in-codecov/1985>\
**Category:** Support\
**Created:** [September 17, 2020, 4:16am UTC](https://community.codecov.com/t/ask-for-help-cant-get-authors-information-in-codecov/1985 "2020-09-17T04:16:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![fansi404](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.codecov.com/fansi404/32/1382_2.png) [@fansi404](https://community.codecov.com/u/fansi404)\
**Post date:** [September 17, 2020, 4:16am UTC](https://community.codecov.com/t/ask-for-help-cant-get-authors-information-in-codecov/1985/1 "2020-09-17T04:16:37Z")

</div>

### Description

> The author of this PR, xxxxx, is not an activated member of this organization on Codecov.  
> Please [activate this user on Codecov](https://codecov.io/account/gh/xxx/xxx) to display this PR comment.  
> Coverage data is still being uploaded to [Codecov.io](http://Codecov.io) for purposes of overall coverage calculations.  
> Please don’t hesitate to email us at [success@codecov.io](mailto:success@codecov.io) with any questions.

As dispalyed above(commented by codecov bot), I can’t get author’s information of this PR/commit on [codecov.io](http://codecov.io).

On the UI page, it is Unknown(as below)

 ![image](https://canada1.discourse-cdn.com/flex029/uploads/codecov/original/2X/e/e0f322e5e196ab98c638acb761edfe7be9a2f9bd.png)

In the response of API, related fields are all empty (pull.head.author.username / pull.head.author.email / pull.head.author.name)

“pull”: {  
“head”: {  
“author”: {  
“username”: “”,  
“service\_id”: “xxxxx”,  
“name”: “”,  
“service”: “github”,  
“email”: “”  
},  
…

Here is my doubt:

1. How can I get unactived author’s information on codecov?

---

<div class="post-metadata">

**Author:** ![tom](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.codecov.com/tom/32/8_2.png) [@tom](https://community.codecov.com/u/tom)\
**Post date:** [September 22, 2020, 10:02pm UTC](https://community.codecov.com/t/ask-for-help-cant-get-authors-information-in-codecov/1985/2 "2020-09-22T22:02:13Z")

</div>

Hi @fansi404, can you provide a commit SHA for one of the commits that is showing as unknown?